COVID-19 Update

13th August, 2020

Covid-19 Alert Level 2 Update

With the return to Level 2 for the South Island, Trents customers can expect to see increased sanitisation and safety measures and physical distancing when you visit your local Cash'n Carry branch. These measures will initially be in place from midday Wednesday12 August until midnight Friday 14 August - but this may be extended depending on the advice received from Government over the coming days. Branch and Customer Service Teams hours of opening are remaining the same as are all our deliveries.

 While we truly hoped it wouldn't happen, as a business we just had to plan that another outbreak could occur in New Zealand, and our teams have been prepared for some time should we need to reinstate previous Alert Level protocols. Trents has good stocks of PPE and hand sanitiser, and our teams are familiar with what is required to keep both themselves and our customers safe from COVID-19. We would like to reassure customers that, just like before, our supply chain is robust. We have been here before; customers ordering as normally as possible and not stockpiling,  is the best way to ensure no pressure is put on the supply chain. 

Please contact your Trents Sales Representative if your site has had to put any special safety requirements in place for deliveries.

 

24th April, 2020

With Anzac Weekend approaching and the Public Holiday falling on Monday we have some changes to our hours we'd like to let you know about:

Saturday April 25th all Cash'n Carry branches are closed.  Customer Service hours are 6am - 12noon

Sunday April 26th Customer Service hours are 1.00pm - 7.00pm

Monday April 27th all Cash'n Carry branches are closed.  Customer Service hours are 7.00am - 7.00pm


From Tuesday April 28th, with the move to Alert Level 3 our delivery schedules are back in place where needed.

We are pleased to advise our Cash'n Carry branch hours will extend to:

Nelson & Invercargill Monday to Friday 8.00am - 2.00pm

Orbell Street Monday to Friday 7.00am - 3.00pm, Saturday 8.00am - 12noon

Dunedin Monday to Friday 8.00am - 12noon

 

Our Customer Service Team hours move to:

Monday to Friday 6.00am - 8.00pm

Saturday 6.00am - 12noon

Sunday 1.30pm - 8.00pm

 


 

9th April, 2020

Cash'n Carry Branch Hours over Easter

Nelson           Closed through Easter. Open from 8am Tuesday April 14th

Orbell Street  Closed through Easter. Open from 8am Tuesday April 14th

Dunedin         Closed through Easter. Open from 8am Tuesday April 14th

Invercargill     Closed through Easter. Closed for Southland Anniversary Day
                      Open from 8am Wednesday April 15th

Customer Service Team Hours over Easter

Friday April 10th            Closed 

Saturday April 11th      6am to 12 noon

Sunday April 12th         1pm to 7pm

Monday April 13th         7am to 7pm


Thanks & happy Easter.


3rd April, 2020

As we near the end of week 2 of the Alert Level 4 lockdown we hope you are finding ways to get through the
position we are all in. At Trents, we have been working hard to constantly cope with the changes each day is bringing.

During week 1 of lockdown we moved to only supplying customers deemed as essential businesses at our Cash'n Carry branches and via delivered orders. In order to manage stock levels of high demand items and ensure customers who always used particular items for their business or service could still get these, we followed our own message of 'shop normally' and only supplied products customers normally ordered from us to each customer.

Now demand is settling I am pleased to say we are able to increase our supply level. As from Monday April 6thall Trents customers will be able to shop in our Cash'n Carry branches. If you are deemed a non-essential business, purchases are on a cash basis using either a credit or debit card.

Please note -

  • You will need to present your Trents customer card at the door
  • Only 1 shopper per customer card
  • Some purchasing restrictions are still be in place, with products that continue to be under pressure
  • We are unable to sell any liquor (this includes 0% alcohol products) to customers for personal use
  • Tobacco is restricted to anyone that isn't a recognized tobacco retailer

If you are coming into our branches please observe the physical distancing rules expected in all shopping areas.

Take care and thank you for continuing to work with us. 


27th March, 2020

We are into Alert Level 4 and are continuing to adjust as needed every day. We are making some changes to our business for the short term that we'd like to make you aware of. 

Trents are now only supplying product to customers deemed as Essential Businesses that are allowed to be trading. This covers orders placed for delivery and customers visiting our Cash'n Carry branches. As from Monday the hours of opening for our Cash'n Carry branches are reducing. The new hours are

Nelson, Invercargill and Dunedin              8am to 12noon Monday to Friday
Orbell Street                                              8am to 2pm Monday to Friday
Closed Saturday (effective from Saturday April 4th)                                            

As from Monday we will be reducing the hours of operation for our Customer Service Team. Outside of these hours you are still able to place orders in the normal way - online, via email or leave a voice message.
The new hours are 

Monday to Friday           7am to 7pm
Saturday                         6am to 12noon
Sunday                           1pm to 7pm

Many of you will have received our Pricebuster and Liquorbuster catalogue in the mail which is effective from March 30th to April 12th. Due to printing dates this was printed prior the Government raising the Covid-19 Alert Levels. We apologise if this has caused any distress for you and your staff if you have a business that has had to close.

Please keep checking our website for further updates.

Stay safe and we will get through this together. 


 24th March, 2020

At 11.59pm on Wednesday March 25th the country moves to Alert Level 4. I can assure you that Trents is deemed to be an essential service and will remain trading.

We have a need to prioritise our customers that are offering critical care services, such as hospitals and rest homes. There is a great deal of uncertainty around the definition of who can remain open so we are working hard to ensure we can get orders out to other sectors that have been identified as essential businesses and are continuing to trade.

Pressure on stock and our supply chain continues however we are working with suppliers to restock our distribution centres continuously. Some deliveries to you may be late due to the volume we are moving through so please bear with us if this happens. Our Cash'n Carry branches remain open to help supply your essentials.

We put the same message to you as is going to the public - shop as you normally would. We will remain open to keep supplying you.

Special note - we are not currently opening any new accounts. Our priority is to look after our current customers.


20th March, 2020

As a valued customer of Trents we'd like to update you on our actions around the current COVID-19 situation. As our priority is to feed the South Island we can assure you we have a strong plan in place that is being reviewed daily.

We have implemented additional measures to ensure the safety of our staff and you and your business. Whilst we already have high food safety and hygiene practices throughout our business, we are increasing these further in addition to following all Ministry of Health guidelines. Additional cleaning measures are in place in our Cash'n Carry branches.

Our supply chain, while under pressure, is coping exceedingly well. Our focus is very much on ensuring our customers have the essential products you need and we are working with suppliers to make this happen. We have increased stock levels of key commodity items along with cleaning products. We remind you to please shop as you normally would to ensure there is enough for everyone.

Our Sales Representatives will continue to call on you however, please feel free to let us know if you would prefer them not to visit and they can check-in with you via phone. We are also being led by customers on particular instructions for our drivers if you want to meet them at the door of your premises.

As I said, the situation is under continual review and we will communicate with you should there be any major change.

Melinda Baillie,  Trents Group Manager

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